Data Deletion Instructions

What we receive from Meta

InsightBridge Global operates an audience-analytics application for hospitality market research. When an authorised account owner connects a Facebook Page or Instagram business account, our application may receive:

• Public page and account information — page name, follower and engagement counts, and the public posts published by that page or account.
• Publicly visible comments — comments that visitors leave on those public posts, together with the public display name attached to them.
• Aggregate engagement metrics — like and comment counts at the post level.

We do not receive private messages, private profiles, friend lists, or any content that is not publicly visible on the platform.

What we do with it

The content is used solely to produce aggregate sentiment and topic analysis for the account owner — for example, how public sentiment about a hotel brand shifted over a given month. We do not build individual profiles, we do not contact commenters, and we do not sell or license this content to third parties.

How to request deletion

You may request deletion of any data associated with you at any time. Send an email to the address below with the subject line “Data Deletion Request” and include:

• the Facebook or Instagram account or page you are referring to;
• the specific post or comment URL, if you have it; and
• a short description of what you would like removed.

Contact: tongyin@insightbridge.global

We will acknowledge your request within 7 days and complete deletion within 30 days. Where a request concerns content that also exists on the Meta platform itself, you may need to remove it there as well — deleting it from our systems does not remove it from Facebook or Instagram.

Disconnecting your account

If you are an account owner who previously connected a Page or Instagram account to our application, you can revoke access at any time from your Facebook settings: Settings & Privacy → Settings → Apps and Websites → InsightBridge Global → Remove. Once access is revoked, we stop receiving any new data immediately. You may then email us to have previously collected data deleted.